Question 1

WHAT IS NOVEL CREATIVES?

Accepted Answer

Novel Creatives is an online booking platform for creative people in the sustainable/ethical fashion, beauty and lifestyle industry to collaborate. Whether you’re a designer, photographer, brand, advertising company, makeup artist, session stylist, fashion stylist or model, NC enables you to plan and produce your projects on our platform. This ensures that the creatives you are sourcing work with the same set of ethics as your brand built on. 
What sets us apart from other casting or crewing platforms is that NC’s unique offering marries the values and principals principles of the original conscious creative agency, Novel Beings with the technology and freedom of a peer-to-peer marketplace, filling a gap in the market and addressing the growing movement of creatives practising their craft from a sustainable approach.

Question 2

WHAT IS A NOVEL CREATIVE?

Accepted Answer

A professional creative who lives and works to a strict set of personal ethics.

Question 3

WHAT KIND OF CREATIVES/TALENT/BRANDS CAN SIGN UP?

Accepted Answer

Question 4

DOES IT MATTER WHAT COUNTRY I LIVE IN?

Accepted Answer

You can sign up and browse the site from anywhere in the world. However, currently only the following countries are supported to make bookings through the marketplace:
Australia 🇦🇺
Austria 🇦🇹
Belgium 🇧🇪
Canada 🇨🇦
Denmark 🇩🇰
Finland 🇫🇮
France (Metropolitan France only) 🇫🇷
Germany 🇩🇪
Hong Kong 🇭🇰
Ireland 🇮🇪
Italy 🇮🇹 (possibly with limitations as it is still in preview mode at Stripe)
Luxembourg 🇱🇺
Netherlands 🇳🇱
New Zealand 🇳🇿
Norway 🇳🇴
Portugal 🇵🇹 (possibly with limitations as it is still in preview mode at Stripe)
Spain 🇪🇸
Sweden 🇸🇪
Switzerland 🇨🇭
United Kingdom 🇬🇧
United States 🇺🇸
 
If you live in a country that is not yet supported by our marketplace/Stripe but would like to be notified when it does become available, please be sure to sign up and we will drop you an email once we have good news for you!

Question 5

I AM STILL WAITING TO BE VERIFIED, HOW LONG DOES THIS TAKE?"

Accepted Answer

Verification can take up to seven working days, but we will endeavour to have you cleared ASAP after we receive your completed Verification Form.

Question 6

IS NOVEL Creatives AN AGENCY?

Accepted Answer

No. Novel Creatives is strictly a marketplace for conscious creatives and independent and ethical brands to find each other for shoots and projects. NCM does not find work for individual artists, manage portfolios, calendars and availabilities nor take payments on behalf of any member of the marketplace.

Question 7

CAN I BE talent AND a CLIENT?

Accepted Answer

Yes! When you create a new listing through NCM, you will be asked if you are creating an Artist Profile, Jobs Board or Second Life. If you want to create an artist profile, in order to be found by other community members, you will need to select Artist Profile and fill in the required information to create a listing. 
 
If you already have a listing as an artist but also operate as a brand and want to advertise a job in order that other artists can find you, you will need to create a new listing and select Jobs Board.

Question 8

IS THERE A LIMIT TO HOW MANY LISTINGS I MAY HAVE?

Accepted Answer

Listings are limitless and are free to post.

Question 9

CAN I "FOLLOW" MEMBERS I LIKE?"

Accepted Answer

Yes, go-ahead! Click here (https://www.novelcreativesmarketplace.com/commuinty-forum/how-to-s/how-to-follow-other-users-on-ncn)to find out how.

Question 10

DOES NC SET RATES FOR ARTISTS OR CLIENTS?

Accepted Answer

No. Every artist sets their own rates and every job posting should stipulate a fee for the position you are needing to fill. We do, however, have some tips (https://www.novelcreativesmarketplace.com/commuinty-forum/articles/5-tips-on-setting-your-freelance-rate)that might be helpful to both parties.

Question 11

ARE THERE ANY HIDDEN COSTS?

Accepted Answer

There are no hidden costs.

Question 12

I KNOW SOMEONE WHO WOULD LOVE TO BE PART OF THIS COMMUNITY, MAY I INVITE THEM?"

Accepted Answer

Please do! We want to grow this community organically (excuse the pun) and the only way we can do so is through peer-to-peer recommendations. You can send invitations directly from here. Remember to include a personal message so that they know it's worth their while to investigate Novel Creatives!

Question 13

DO I HAVE TO BE BASED IN THE UK TO USE THE Novel Creatives?

Accepted Answer

No! The beauty of this platform is that you can be (nearly) anywhere and find collaborators near you. However, as we are based in the UK, we set the display prices to GBP.  We hope that, in time, Novel Creatives expands to offer country-specific marketplaces. In the meantime, here is a handy currency convertert(https://find.exchange/)o guide you in setting your rates at if you're outside of the UK. 
 
Please note that if you are based outside of the UK, there may be fluctuations in the exchange rate from the day the booking was made to the day you are paid.

Question 14

I RECEIVE TOO MANY EMAILS, HOW DO I PREVENT THIS?"

Accepted Answer

You are in control of how often you receive mail from us. To change your email preferences:
 
1. Log into your account – click on your profile picture, in the top right-hand corner.
 
2. Click on Settings
 
3. Click on Notifications and update how often you receive automated emails. You've got the power.

Question 15

WHAT IS RELIFE CYCLE?

Accepted Answer

ReLife Cycle (formely, Second Life) is a place to sell your unwanted stuff. Samples, end of roll fabrics, brick-a-brac, half-used coloramas, gels, space-takers, you name it and give them a second home rather than sending it landfill. 
 
You will have to be a member to utilise this service.

Question 16

WHAT COMMISSION DO YOU CHARGE OFF EACH SALE?

Accepted Answer

There is a standard 15% commission or flat-fee of £1, whichever is the greater, deducted from all transactions through Novel Creatives.

Question 17

I SEE THAT THERE IS AN OPTION TO MAKE PAYMENT USING STRIPE AND PAYPAL. WHICH SHOULD I CHOOSE?

Accepted Answer

We strongly recommend that any booking related payments are made using the Stripe method as this is how we ensure that the artist/talent shows up and performs their services before receiving the funds.
 
If you are buying something through Second Life, PayPal is the better option, but the choice is yours. We advise that the owners of the items do not send anything until payment has been received in full.

Question 18

WHAT IS THE NO FREE WORK CAMPAIGN?

Accepted Answer

This is a campaign was started by Freelancerclub.net to asks freelancers to pledge that they will not accept free work* and asks brands to commit to not advertise free work*.  This is why we have set a minimum free on NC for all actionable listings. 
 
If you would like to pledge your name, either as a freelancer or a company, you can do so here.
 
Definition: Unpaid work
 
Unpaid work is any scenario where a business exploits an individual for commercial gain by not paying for labour or services that have been provided by that individual.
Unpaid work can have an effect on the relationship between freelancers and their clients. It creates an environment where freelancers suspect their clients of trying to take advantage of them, rather than a positive working relationship. Unpaid work not only devalues the individual but impacts the creative industry resulting in a lack of diversity, a diluted talent pool and a poorer economy.

Question 19

HOW DO I DELETE MY DATA?

Accepted Answer

On the marketplace, you are in total control of this. You can delete your account and this will delete all the data we have on you through the marketplace.
 
If you would like us to delete your data submitted in your verification application, please email us at hello [@] novelcreatives.com with the subject line reading: "DATA DELETION REQUEST." We will send you an email confirming that we have deleted your data as soon as we have. This can take up to one calendar month, however it usually happens much faster.

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